Information that SIP Collects

In running and maintaing our website, we may collect and possess, at any time, several types of data about you. Any information that is not voluntarily given is not likely to reveal any personal information, but is purely technical and analytical data. This data includes the following:

  • Any account details voluntarily given by the user; includes registration, order history, support cases and any affiliated information, through sip-group.com or other communications.
  • Any of the cookie formats as stated below.

Disclosing your Information

We will not, at any point, disclose or release any information of any kind to any other party outside of the company, in accordance with this Privacy Policy. However, there are a few circumstances which are deemed exceptional, in which this policy is superseded, which are as follows:

  • In the event SIP Industrial Products Limited sell any portion, or all, of our business to a buyer or a third party. The buyer will then become the legal owner of any data collected or held.
  • Where SIP are legally required under UK law to disclose personal information, via any of the following: police, law enforcement, government agency, or otherwise.
  • To further protect against any fraud offences, risk of fraud, or other criminal offences.

Our Cookie Policy

This Cookies policy sets out the basis on which we, SIP Industrial Products Limited, use cookies and similar or affiliated technologies on the company website.

We may update this Cookie Policy in order to keep you fully informed about our most current practices involving cookies and similar information-gathering technologies on our website. You should check this Cookie Policy each time you visit our website in order to find out if SIP's use of cookies and/or similar technologies has changed.

This Cookie Policy is effective from 20th November 2018. We, SIP, recommend that you print a copy of this Cookie Policy for your reference and for your records.

    About Cookies

    Cookies are data files that are transferred between web servers and web browsers, processor memories or hardrives (clients) to recognise a particular user's device when said user accesses a website. They are used for a range of different purposes, such as customising a website for a particular user, helping a user navigate a website, improving a website experience, and storing any user preferences and login information.

    Cookies can be classified as 'session' or 'persistent' cookies. Session cookies are placed on your browser when you access a website and last for as long as the user keeps the browser open. They expire when the browser is closed.

    Persistent cookies are placed on your computer when you access a website and expire at a fixed point in time, or if you manually delete them from your browser, whichever occurs first.

    These will be set either by our website domain or by third party domains on our behalf. Cookies set by SIP on our website domain are and will be referred to as 'first party' cookies. Cookies set by third party domains or set on or via our website domain on behalf of third parties are 'third party cookies'.

    Most cookies do not usually contain any personal information. Cookies may, however, be used in combination with other held information to identify a user.

    SIP use first party and third party cookies on our website, and both session and persistent cookies.

    If you require further information about cookies in general, please visit allaboutcookies.org.

      Essential Cookies

      Essential cookies are those which are necessary for SIP to run our websites, and any essential functions on them. SIP use essential cookies for the following purposes:

      • To adminster our website(s)
      • To ensure our website functions properly when a user interacts with it.
      • For storing information about a user's shopping cart and the items placed in it.
      • For processing payments for goods and services a user purchases on or via our website.
      • For logging into password-protected areas or accessing other secure areas on our website.
      • For remembering information a user has inserted in a form on our website.

      Functional Cookies

      Functional cookies store information about user preferences and previous interactions with any SIP websites, and recognise a user whenever they return to a website, in order to improve experiences and personalisation. SIP use functional cookies for the following purposes on our website:

      • To recognise users when they return to our website.
      • To improve user experiences of our website.
      • To recognise whether users have accepted the use of cookies on our website.
      • To recognise the type of browsing device users have, including your browser and the settings, for the purpose of displaying our website to users in an appropriate format.

      Analytical & Performance Cookies

      Analytical cookies track and gather data about what a user does on our website. SIP use analytical cookies for the following purposes on our website:

      • To analyse user access to our website and use of any website features.
      • To improve our website, including usability, functionality, content, and user experience.
      • To record information based on geographical location, time of access, and device of users.

      Targeting Cookies

      Targeting cookies record information about user visits and use of our website, primarily for advertising purposes. SIP use the targeting cookies for the following purposes on our website:

      • To display advertisements to users based on interests and to measure effectiveness.
      • To track if users have come to our website via advertisements that SIP have placed on a search engine or any other website, and to record user information relating to how users came to SIP, such as a geographical location, time of access, the duration visited, and device used.
      • To remarket advertisements to users on other websites they visit.

      Third Party Cookies

      Third party cookies may be used on, via, or in relation to our website in order to analyse usage of our website, and/or to display advertisements (including third party advertisements) to users and any other uses of third party cookies. Third party cookies used in relation to our website include:

      • DoubleClick uses cookies to display advertisements to users and measure effectiveness of any advertisements. Find out more about DoubleClick policy and their cookie usage here.
      • Google Analytics uses cookies to collect and process data about how users use websites, including for the purpose of tracking such data on an anonymous basis. For more information on how Google uses data when users visit partners sites or apps, click here.
      • Google Adwords uses cookies linked to advertisements placed across the internet, including on third party websites. Google uses this cookies to track user access and use of our website via such advertisements, and for the purpose of collecting other data about users.

        Advertisements that are displayed to users in relation to our goods and services are displayed based on the user's usage of the website.

        For more information on how Google uses data from Google Adwords remarketing cookies, visit google.com/policies/privacy/partners. To stop Google using such cookies, opt out here.
      • Google AdSense uses cookies linked to third party advertisements placed across the internet, including on our website. Google uses these cookies to track user access and use of our website via such advertisements, and for the purpose of collecting other data about users.

        Advertisements that are displayed to users in relation to our goods and services are displayed based on the user's use of our website. Third parties also use the data they gain from AdSense advertisements on our website when users clicks on them, as well as anonymous statistical data, such as the number of users who have viewed their advertisements.

        For more information on how Google uses information and data from AdSense cookies, please visit google.com/policies/privacy/partners. To stop Google using such cookies, opt out here.

      We, SIP, cannot be held responsible in which third parties use information they gather from cookies.

        Web Beacons

        SIP may embed web beacons in our email marketing campaigns, and on our website. Web beacons are small GIF image files which enable us to track user receipts of our marketing emails, how often users view our advertisements or web pages, geographical locations, IP address, and browsers.

        Web beacons are activated whenever a user opens a marketing email or accesses a page on our website containing a web beacon. Web beacons transmit data when users view them, but are not capable or accessing any other information on a user's computer. Web beacons are not stored on a user's harddrive unless the user has downloaded a GIF image containing them.

        Some browsers, but not all, enable users to restrict the use of web beacons by preventing them from sending information back to their source. For example, when users choose browser settings that block cookies and trackers, or when users do not access images containing them (if users select a 'do not display images' settings in their email servers), then web beacons will not be activated.

          Facebook Pixel

          SIP may use Facebook Pixel on our website. Facebook Pixel is a tracking code which allows us to track and monitor the success of advertisements SIP use on Facebook, and to improve effectiveness of those advertisements by recording information such as the user device used to access our website, and the user actions on our website. SIP may also use Facebook Pixel to create retargeting advertisements and create custom audiences for our advertisements on Facebook and website.

          Facebook aggregates data gathered from our use of Facebook Pixel on our website with data it gathers from other sources, in order to improve and target advertisements displayed on Facebook or other services, to improve systems, and to provide measurement services to third parties that use the advertising services of Facebook or affiliates.

          Depending on your geographical location, you may be able to block Facebook Pixel by visiting the youronlinechoices.com website, selecting your country, clicking 'Your Ad Choices', then locating Facebook and selecting the 'Off' option.

          You can find our more about Facebook handles any information they collect about you and other individuals by accessing their privacy policy, which is available at facebook.com/about/privacy.

            Returning Goods Procedure

            All returned SIP items must include a registered Return Number (RN), which will be authorised and confirmed  before any returns can be accepted. To obtain an RN code, please call Aftersales on 01509 500400, with the following information and criteria met:

            • A valid distributor account number
            • SIP part number for any faulty items
            • Description of any faults in question
            • Proof of end user purchase provided

            SIP Industrial Products will arrange for the collection of warranty items when issuing a Return Number (RN). We will only issue an RN on receipt of a valid proof of purchase. Carriage will be reimbursed only by prior agreement and will be logged and confirmed at the time of RN code issue.

              Accepting & Rejecting Cookies

              The easiest way to accept or reject some or all cookies used by a website is to adjust your browser settings. If you do not know how to do this, the links below contain useful information about how to change your settings on some of the most common web browsers.

              Some browsers, such as Google Chrome and Mozilla Firefox, allow you to change your settings to browse in 'Incognito' mode, limiting the amount of data placed on your machine and automatically deleting any persistent cookies placed on your device when a browsing session has finished. There are also third party applications which you can add to your browser to block or manage cookies.

              You can opt out of Google Analytics tracking by visiting tools.google.com/dlpage/gaoptout. You are welcome to block the use of some or all of the cookies we use on our website. However, please be aware that doing so may impair our website and functionality, or may even render some unusable.

              You can find more detailed information about cookies and browser settings here.

              This SIP Cookies Policy is based on a General Data Protection Regulation (Regulation (EU) 2016/769) compliant template provided by GDPR Privacy Policy. For further information about this or any of the policies, you can visit gdprprivacypolicy.org.

              The copyright in this Cookie Policy is either owned by, or licensed to, us and is protected by copyright laws around the world and copyright protection software. All intellectual property rights in this document are reserved. Where we display the GDPR Privacy Policy logo on our website, this indicates that we have adopted a privacy policy template provided by GDPR Privacy Policy as the basis for the Privacy Policy of SIP Industrial Products Limited.


                Company Information

                Copyright © 2024 SIP (Machinery Europe) Ltd

                VAT Number: 3732539MH

                Registered Number: 684045 Dublin

                All rights reserved